FAQ

Is International Shipping Available?

International shipping is available and includes Gulf regions (Kuwait, UAE, Oman, Bahrain, Qatar).
Additionally, international shipping is offered to Jordan, Egypt, Pakistan, France, Spain, United Kingdom, The United States, and Malaysia.
Note: There is no shipping to Iraq.

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What Is The Duration and Cost of Shipping?

Shipping Duration
Within Saudi Arabia, it takes between 3 to 7 days.
Outside the Kingdom of Saudi Arabia, it takes between 7 to 15 days.


Shipping Costs
Within Saudi Arabia, shipping costs range from 20 SAR to 30 SAR.
Outside the Kingdom of Saudi Arabia (Gulf countries), shipping costs range from 45 SAR to 80 SAR.
Outside the Kingdom of Saudi Arabia (Europe, Africa), shipping costs range from 200 SAR to 300 SAR.

Note: During the period of offer or holidays, deliver may take longer than the time expected when completing the payment process, we
confirm that we are working hard to prepare, ship and deliver all orders in the shortest and fastest possible time.

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How Long Does Order Processing Take?

Orders are processed within 24 hours after completing the payment and order placement.

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Will Out of Stock Products Be Available?

We apologize for not providing products that are out of stock. Make sure to get the product as soon as it is listed in the store.

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How Can I Contact Customer Service?

You can contact us through the Shop dedicated number: +966555225946.

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Is Cash on Delivery Available?

We apologize for not providing cash on delivery service currently.

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How Can I Track My Order?

When your order is shipped you will receive the tracking code through the store’s customer service number. You can use the
number to track the status of the shipment by visiting the company’s website and entering the shipment tracking number in
the box designated for it By clicking on (Track), the details and status of the shipment and its current location will appear.

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How Can I Know My Correct Size?

An illustrative image is available below each product with its sizes. You can measure using a measuring meter, calculate the
length and width and compare them to the size chart to find out the correct size.

There is also an explanatory video entitled (Knowing the Correct Size) for a clearer explanation of the correct method.

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How To Place an Order?

You can order through the following steps, or watch the attached explanatory video Below is the title "How to order"
Choose the product you want
Select the correct size or choose the appropriate option according to the product
Add the product to the shopping cart, shown at the top left of the
Then click on (Continue Purchase) button
You will go to the registration page, enter your phone number or email and you will receive a verification code via text messages
Choose the address you want to ship to and the appropriate shipping company, then click on the (Confirm Order) button

Please feel free to contact us via the store number if you need any further information : +966555225946.

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What should I do if I Receive a Damaged or Defective Product?

Twisted Minds Shop team shows great interest in packaging the products, examining them, and ensuing their safety before shipping
them, but if the product arrives to you in a damaged condition, please contact us via the customer service number to address the matter : +966555225946.

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