Twisted Minds Store takes care to provide the best service with an exchange and return policy for our valued customers, as follows:

Return:

You can exchange all your purchases within “14 days” from the date of receiving the order, which includes the following:
Note: The exchange includes the Kingdom of Saudi Arabia and the Gulf countries only, and the product must be in its original condition 
wrapped in its original packaging, and has not been used or opened.

The product to be exchanged or returned must not be part of a promotional offer.
If the customer wants to exchange the product due to a difference in sizes, please contact us on the store number within (7 days) from
the date of receiving the order. The product must be in its original condition, unused or opened, with all commercial stickers on it.

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Exchange:

You can return all your purchases within "24 hours" from the date of receipt of the order. This includes the following:
Note: The return includes the Kingdom of Saudi Arabia only.

If you want to return due to an information error or the wrong product was chosen, please contact us on the store number within (24 hours) to address the problem.
If you want to return the purchase amount due to a difference in sizes or a defect in the product or damage during delivery, please contact us on the store number
within (24 hours) from the date of receiving the order. The product must be in its original condition, unused or opened, with all commercial stickers on it.

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Important Information:

The store"s policy requires not to exchange or return some products according to health instructions.
The customer bears the shipping cost if he wants to exchange the product.
Twisted Minds Shop will bear the shipping cost when receiving a wrong or damaged product.
Twisted Minds Shop bears the shipping costs for exchanges, but does not cover shipping costs for exchanges for reasons other that those mentioned.